1. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Duplicate payments - When the same tax is paid multiple times
• Overpayments - When amount paid exceeds the actual tax due
• Assessment errors - When tax is calculated incorrectly by the system
• Technical errors - When payment is processed but not reflected in records

2. Non-Refundable Payments

The following payments typically cannot be refunded:

• Payments made for correct tax amounts
• Payments where taxpayer error caused the issue
• Payments older than 6 months from the date of payment
• Processing fees (if applicable)

3. Refund Process

1. Submit Refund Request
   File a request through the portal or at Nagar Nigam office within 15 days of payment
2. Provide Documentation
   Submit payment receipts, transaction details, and supporting documents
3. Verification Process
   Nagar Nigam officials will verify the claim (may take 15-30 working days)
4. Approval/Rejection
   You will be notified of the decision via email/SMS
5. Refund Processing
   Approved refunds will be processed within 15 working days

4. Processing Time

• Initial response: 3-5 working days
• Verification: 15-30 working days
• Refund issuance: 15 working days after approval

Complex cases may require additional time.

5. Refund Methods

Refunds will be issued through the original payment method when possible:

• Online payments: Credited back to source account
• Bank transfers: Processed via NEFT/RTGS
• Cash payments: Refunded via cheque or bank transfer

6. Disputes & Appeals

If your refund request is denied:

• You may appeal within 30 days of denial
• Submit additional supporting documents
• Appeals will be reviewed by senior officials
• Final decisions will be communicated in writing